Terms and Conditions

Last Updated: 01 January 2026

Welcome to MAYA Gifts (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://www.mayagifts.in (“Website”) and our products and services, including physical, digital, and technology-integrated gifts.

By accessing, browsing, or using our Website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our Website or Services.

1. Who We Are

MAYA Gifts is a gifting platform offering physical products, digital content, and experience-based gifts, including but not limited to creative, customized, and technology-enabled gifting solutions.

Official Contact Email: contact@gradxpert.in

2. Nature of Products & Services

  • Our offerings may include physical items, digital experiences, or a combination of both.

  • Certain products may involve immersive or interactive experiences that include images, videos, audio, animations, or other digital elements.

  • Some experiences may be delivered using third-party platforms or services.

We reserve the right to modify, update, replace, suspend, or discontinue any product or service at our sole discretion, without prior notice.

3. Third-Party Platform Disclaimer

Certain technology-enabled experiences offered by MAYA Gifts may be delivered using third-party platforms or services.

You acknowledge and agree that:

  • MAYA Gifts does not own, operate, or control any third-party platform.

  • Availability, performance, continuity, and functionality of such experiences depend on third-party services.

  • MAYA Gifts shall not be responsible for suspension, modification, limitation, or discontinuation of any third-party platform or service.

  • Permissions, camera access, device access, and data handling are governed by the respective third-party privacy policies.

MAYA Gifts shall not be liable for any loss, disruption, or inconvenience caused due to actions, policies, or technical issues of third-party platforms.

4. User Information & Responsibility

  • You may be required to provide accurate personal details including name, phone number, email address, and delivery address.

  • You are responsible for ensuring the accuracy and completeness of the information provided.

  • MAYA Gifts shall not be liable for losses, delays, or failures arising from incorrect or incomplete information submitted by you.

5. User Content & Consent

By submitting photos, videos, audio, text, or other materials (“User Content”) to MAYA Gifts, you confirm that:

  • You own the content or have lawful rights and permissions to share it.

  • The content does not violate any third-party rights, privacy rights, or applicable laws.

  • You grant MAYA Gifts a limited, non-exclusive, royalty-free license to use such content solely for the purpose of creating and delivering the ordered product.

You retain ownership of your User Content. MAYA Gifts will not use personal content for marketing or promotional purposes without explicit consent.

6. Data & Privacy

  • MAYA Gifts does not collect biometric data, facial recognition data, or AR interaction data.

  • Any camera access or interactive permissions are handled exclusively by third-party platforms.

  • Personal information shared with us is governed by our Privacy Policy.

We comply with applicable Indian data protection laws under the Information Technology Act, 2000, and related rules.

7. Order Confirmation & Acceptance

  • An order is considered confirmed only after successful payment.

  • MAYA Gifts reserves the right to cancel or refuse any order due to:

    • Incorrect or incomplete information

    • Product unavailability

    • Suspected fraudulent activity

    • Technical or pricing errors

In such cases, refunds will be initiated as per our applicable policy.

8. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive or exclusive of taxes as applicable.

  • Prices may change without prior notice.

  • Payments are processed through secure third-party payment gateways.

  • MAYA Gifts does not store or process card, UPI, or banking information.

9. Customization & Personalized Products

  • Customized or personalized products are created based on customer-provided inputs.

  • Once production or customization begins, such orders cannot be modified or cancelled.

  • MAYA Gifts is not responsible for errors arising from incorrect customer inputs, including spelling, images, dates, or other details.

10. Refunds, Returns & Cancellations

  • Refunds, returns, and cancellations are governed by our Refund & Cancellation Policy, published separately.

  • Customized and digital products are generally non-refundable, except in cases of damage or defect as defined in the policy.

  • Approved refunds will be processed within a reasonable timeframe.

11. Intellectual Property Rights

All content available on the Website, including designs, text, graphics, logos, images, videos, and software, is the intellectual property of MAYA Gifts or its licensors.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

12. Prohibited Use

You agree not to:

  • Misuse the Website or Services

  • Upload unlawful, harmful, or offensive content

  • Attempt unauthorized access, hacking, or reverse engineering

  • Violate any applicable Indian laws or regulations

13. Limitation of Liability

To the maximum extent permitted by law:

  • MAYA Gifts shall not be liable for indirect, incidental, consequential, or special damages.

  • Our total liability shall not exceed the amount paid by you for the specific product.

All products and services are provided on an “as-is” and “as-available” basis.

14. Termination

We reserve the right to suspend or terminate access to the Website or Services without notice if these Terms are violated.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of competent courts in India.

16. Contact Information

For any questions, concerns, or clarifications regarding these Terms, please contact:

Email: contact@gradxpert.in
Website: https://mayagifts.in