Shipping & Delivery Policy

Last Updated: 01-January-2026

At MAYA Gifts (“we”, “our”, “us”), we aim to deliver meaningful gifting experiences in a timely and reliable manner. This Shipping & Delivery Policy explains how orders placed on https://mayagifts.in are processed, shipped, and delivered.

By placing an order, you agree to the terms stated below.

1. Serviceable Locations

  • We currently deliver within India only.

  • Delivery availability may vary based on pin code, courier coverage, and local regulations.

  • Certain remote or restricted locations may not be serviceable.

2. Order Processing Time

  • Orders are processed after successful payment confirmation.

  • Processing timelines depend on product type:

    • Standard products: As per product listing

    • Customized or personalized products: Additional processing time may be required

  • Orders are not processed on national holidays or unforeseen shutdowns.

3. Estimated Delivery Timeline

  • Delivery timelines shown on the Website are estimates only.

  • Actual delivery may vary due to:

    • Courier partner delays

    • Weather conditions

    • Government restrictions

    • High-demand periods or festivals

  • MAYA Gifts is not liable for delays caused by external factors.

4. Shipping Charges

  • Shipping charges, if applicable, are displayed at checkout.

  • Charges may vary based on location, product size, and delivery speed.

  • Any additional taxes or duties applicable under Indian law shall be borne by the customer.

5. Courier & Logistics Partners

  • Orders are shipped through third-party courier and logistics providers.

  • MAYA Gifts does not control courier operations once the package is dispatched.

  • Tracking details (if available) will be shared with the customer.

6. Delivery Attempts & Failure

  • Courier partners typically make multiple delivery attempts.

  • If delivery fails due to:

    • Incorrect address

    • Recipient unavailability

    • Refusal to accept delivery

  • The order may be returned to us or disposed of as per courier policy.

  • Re-shipping costs (if any) shall be borne by the customer.

7. Change of Address

  • Address changes are allowed only before order dispatch.

  • Once shipped, address modifications may not be possible.

  • MAYA Gifts is not responsible for delivery failures due to incorrect address details provided by the customer.

8. Digital & Experience-Based Products

  • Digital products and experience-based gifts may not require physical shipping.

  • Access details will be shared electronically to the registered email or platform.

  • Delivery timelines for digital products may vary based on product type and verification requirements.

9. Damaged Packages

  • Customers are advised to check the package at the time of delivery.

  • If the package appears damaged or tampered:

    • Refuse acceptance or

    • Report the issue within 48 hours with supporting images/videos

  • Claims raised after this period may not be accepted.

10. Force Majeure

MAYA Gifts shall not be responsible for delays or delivery failures caused by events beyond our control, including but not limited to natural disasters, strikes, government actions, pandemics, or technical disruptions.

11. Policy Changes

We reserve the right to update or modify this Shipping & Delivery Policy at any time.
Any changes will be effective upon posting on the Website.

12. Contact Information

For shipping or delivery-related queries, please contact:

Email: contact@gradxpert.in
Website: https://mayagifts.in