Refund, Return & Cancellation Policy

Last Updated: 01-January-2026

At MAYA Gifts (“we”, “our”, “us”), we take pride in creating meaningful and customized gifting experiences. This Refund, Return & Cancellation Policy outlines the terms under which refunds, returns, or cancellations may be requested for products purchased through https://mayagifts.in.

By placing an order, you agree to the terms stated below.

1. Order Cancellation

a) Before Order Processing

  • Orders may be cancelled before processing or production begins.

  • Cancellation requests must be submitted immediately by contacting our support team.

  • Approved cancellations will be refunded after applicable deductions, if any.

b) After Order Processing

  • Once processing, customization, or production has started, orders cannot be cancelled.

  • This applies especially to personalized or made-to-order products.

2. Customized & Personalized Products

  • Products customized based on customer inputs (names, images, messages, dates, etc.) are non-returnable and non-refundable.

  • MAYA Gifts is not responsible for errors resulting from incorrect information provided by the customer.

  • Preview approvals (if provided) are deemed final once confirmed.

3. Digital & Experience-Based Products

  • Digital products and experience-based gifts are non-returnable and non-refundable once delivered or activated.

  • Access to digital experiences may depend on third-party platforms and device compatibility.

  • Refunds will not be provided for dissatisfaction arising from personal expectations or external platform limitations.

4. Damaged or Defective Products

We accept return or replacement requests only if:

  • The product is damaged during transit, or

  • The product is defective upon delivery

Conditions:

  • The issue must be reported within 48 hours of delivery

  • Clear photos or videos must be shared as proof

  • Products must be unused and in original packaging (where applicable)

Upon verification, we may offer:

  • Replacement of the product, or

  • Refund, at our discretion

5. Incorrect or Missing Items

If you receive an incorrect or missing item:

  • Notify us within 48 hours of delivery

  • We will investigate and take appropriate action, including replacement or refund

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products

  • Digital products or downloadable content

  • Experience-based gifts

  • Items damaged due to misuse, negligence, or improper handling

  • Products returned without original packaging or proof of purchase

7. Refund Process

  • Approved refunds will be processed using the original payment method.

  • Refund timelines may vary depending on the payment gateway or bank.

  • Shipping charges, convenience fees, and transaction charges are non-refundable unless required by law.

8. Shipping & Return Costs

  • Return shipping costs (if applicable) shall be borne by the customer unless the return is due to our error.

  • We are not responsible for loss or damage of returned items during transit.

9. Force Majeure

No refunds or cancellations shall be provided for delays or failures caused by events beyond our control, including but not limited to natural disasters, government restrictions, courier disruptions, or technical failures.

10. Fraud Prevention

MAYA Gifts reserves the right to:

  • Refuse refunds in cases of suspected fraud, misuse, or policy abuse

  • Cancel orders that violate our Terms & Conditions

11. Policy Modifications

We reserve the right to modify this policy at any time without prior notice.
Updated versions will be posted on our Website.

12. Contact Information

For refund, return, or cancellation queries, please contact:

Email: contact@gradxpert.in
Website: https://mayagifts.in