Privacy Policy

Last Updated: 01-January-2026

At MAYA Gifts (“we”, “our”, “us”), accessible from https://mayagifts.in, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or purchase our products and services.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect the following information when you interact with our Website:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and transaction details

  • Any information voluntarily provided by you

b) Custom Content

For personalized products, users may upload:

  • Images

  • Videos

  • Audio files

  • Text or messages

You are responsible for ensuring you have the legal right to share such content.

c) Technical & Usage Data

We may collect limited non-personal information such as:

  • Browser type

  • Device information

  • IP address

  • Website usage data (pages visited, time spent)

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Provide customer support

  • Deliver customized and digital products

  • Communicate order updates and service-related messages

  • Improve website performance and user experience

  • Comply with legal and regulatory requirements

3. Legal Basis for Processing (India)

We process personal data based on:

  • User consent

  • Performance of a contract (order fulfillment)

  • Legal obligations

  • Legitimate business interests

4. Cookies & Tracking Technologies

Our Website may use cookies and similar technologies to:

  • Enhance browsing experience

  • Analyze website traffic

  • Remember user preferences

You can disable cookies via your browser settings, though some features may not function properly.

5. Third-Party Services

We may use third-party service providers for:

  • Payment processing

  • Shipping and logistics

  • Website analytics

  • Digital experience delivery

These third parties process data only as required to perform their services and are governed by their own privacy policies.

6. Payment Information

All payments are processed through secure third-party payment gateways.
MAYA Gifts does not store or process credit/debit card details or banking information.

7. Digital & Experience-Based Products

Some products may include digital or interactive experiences that rely on third-party platforms or software.
MAYA Gifts:

  • Does not control how third-party platforms collect or process user data

  • Is not responsible for data handling practices of such platforms

Users are advised to review third-party privacy policies before use.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill orders

  • Meet legal, tax, or regulatory requirements

  • Resolve disputes and enforce agreements

Custom content may be deleted after order completion unless retention is required for service or legal purposes.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. User Rights

As a user, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of personal data (subject to legal obligations)

  • Withdraw consent where applicable

Requests can be sent to the contact email below.

11. Children’s Privacy

Our Website is not intended for children under the age of 18 without parental supervision.
We do not knowingly collect personal data from minors.

12. Disclosure of Information

We do not sell, trade, or rent personal data to third parties.

Information may be disclosed only:

  • To service providers for order fulfillment

  • When required by law or legal process

  • To protect the rights, safety, or property of MAYA Gifts

13. Compliance With Indian Laws

This Privacy Policy complies with:

  • Information Technology Act, 2000

  • IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • Applicable Indian data protection regulations

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page, and continued use of the Website constitutes acceptance.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: contact@gradxpert.in
Website: https://mayagifts.in